ANSWERS TO QUESTIONS FOR CLIENTS

Registration and Product Order

1. How can I purchase the ACTIVIDAN product?

To purchase the product, you need to register on the company’s website. Then, in your Personal Account, in the "Store" section, place an order.
You will be able to track the delivery status in your Personal Account.
Registration: https://07161980natali.vimgrace.com/?m=reg_partner&l=en

2. How do I register as a client or partner?

In the registration form, you need to provide:
- Login and password — these credentials will be used to access your Personal Account.
- Full name and shipping address.

Registration as a client: https://07161980natali.vimgrace.com/?m=reg_client&l=en
Registration as a partner: https://07161980natali.vimgrace.com/?m=reg_partner&l=en

3. Where can I find the price of the ACTIVIDAN product?

The prices are available in the "Store" section of your Personal Account.
Access to your Personal Account: https://vimgrace.com/?m=enter&l=en

4. How many sachets are in one box?

The standard box of ACTIVIDAN contains 40 sachets.
One sachet lasts for 1–3 days of use.

5. Do you offer any promotions or discounts on the product?

Yes, every month we have promotions and special offers.
You can find details in the "Store" section of your Personal Account.
Access to your Personal Account: https://vimgrace.com/?m=enter&l=en

Product Payment

6. What payment methods do you accept?

You can pay for your order using all types of cards: VISA, Visa Electron, MasterCard, Maestro from any bank.
Payment is available in dollars, euros, rubles.

7. In what currency can I pay for the product?

Payment can be made in dollars, euros, rubles.

The Product

8. How should I take the ACTIVIDAN product?

For enhanced effect, it is recommended to take 3-4 times a day 30 minutes before meals. During the first 2–3 days, in the adaptation period, take 1 sachet a day, dividing it into 2-3 doses of 50 ml each.
Afterward, you can increase or decrease the dosage based on your body’s response. If you have health problems, the dose can be adjusted individually, considering your weight and the nature of the problem.
Store the diluted product in the refrigerator. You can dilute it with water or other beverages and consume it throughout the day.
Contraindications: individual intolerance to the product's components.

9. How long will one box of ACTIVIDAN last?

One standard box of ACTIVIDAN (40 sachets) can last for 40-120 days.
A box with 10 sachets lasts for 10-30 days.
The dosage can be adjusted individually.

10. Are there any contraindications for taking ACTIVIDAN?

Contraindications: individual intolerance to the product's components.

11. Are there any scientific studies available?

You can find research in the "Research" section of our website at the link: https://07161980natali.vimgrace.com/?m=science_research&l=en

12. Where is the ACTIVIDAN product manufactured?

The product is manufactured in South Korea.

13. Where can I find customer reviews of the product?

You can find customer reviews in the "Video Reviews" section on our website at the link: https://07161980natali.vimgrace.com/?m=product_reviews&l=en

14. Do you hold online conferences about the ACTIVIDAN product?

Yes, every Thursday we hold online conferences about the ACTIVIDAN product with doctors and clients.
Information about the next conference can be found at the link: https://07161980natali.vimgrace.com/?m=medic_conference&l=en&e=enter

15. Can I get a consultation about using the product?

Yes, you can get a consultation on using ACTIVIDAN from a qualified doctor.
Ask your question through a special form, specifying your email to receive a response from the doctor, at the link: https://07161980natali.vimgrace.com/?m=consult&l=en

Product Delivery

16. Which companies handle the product delivery?

Delivery is available to more than 120 countries through express courier services    
The product is shipped from South Korea and Poland.

17. How can I track my product delivery?

After placing the order, the tracking number will be available in your Personal Account in the "Store" — "Order History" section.
You will also receive an email notification once the order is shipped.

18. To how many countries is the product delivered?

Delivery is available to more than 120 countries through express courier services.
You can view the list of countries in the "Product Delivery" section of your Personal Account.
Access to your Personal Account: https://vimgrace.com/?m=enter&l=en

19. How long does product delivery take?

Delivery to EU countries takes from 6 to 12 days. Delivery to Russia, Ukraine, Kazakhstan, Belarus, and other CIS countries takes an average of 5-10 days.

20. Can I order the product for someone else in another city?

Yes, you can register a Personal Account in your name and arrange product delivery to other addresses in different countries.

21. Will I be notified when the product is shipped?

We notify you of the product shipment via an email, which will include the tracking number to track the order.
The tracking number will also be available in your Personal Account in the "Order History" section.

22. What should I do if I entered the wrong delivery address or phone number?

You can correct the delivery address within 12 hours after placing the order. To do this, write to us through the contact form, providing the order number and the correct delivery address.
If the product has already been shipped and you need to change the address, it can be done for an additional fee.

23. Will the courier call me when delivering the product?

The product is shipped by express courier service, which generally includes a call from the courier before delivery.
However, we cannot guarantee this option, so the courier may deliver the order without a prior call.
We recommend tracking your order's delivery status yourself.

24. How will I receive my order?

The product is delivered by courier to the address provided when placing the order for large cities. For smaller towns, it can be picked up at a post office.
You will receive a phone call or notification when the package arrives.
We recommend tracking your order's delivery status yourself.

25. Do I need to pay extra when receiving the product?

No additional payment is required when receiving the product.
The shipping cost is covered by the company.

Support

26. How can I contact you if I have questions?

You can contact us through the contact form at the link: https://07161980natali.vimgrace.com/?m=contact&l=en